I had known Martha and Brian for several months at the time I was speaking to both of them on Skype. Martha had launched into a monologue about Brianās crimes.
After I raised my hand for several seconds, Martha finally stopped talking. I turned to Brian and asked, āDo you sometimes feel like Martha uses too many words?ā
A look of indescribable relief came over Brianās face, strongly communicating, āI canāt believe it. Somebody other than me finally understands what itās been like to be machine gunned with words for the past twenty years? Is this possible, or am I dreaming?ā
I helped Martha understand that she didnāt intentionally hurt her partner with too many words. All her life, nobody had ever really listened to her, so sheād compensated by talking MORE, hoping that if she generated an avalanche of words, somebody would hear at least a fraction. But her efforts had caused an effect quite the opposite of what she intended. When faced with her avalanche, Brian and others simply tuned her out, hearing nothing she said.
When we use a lot of words in making a request, or in making a point, we tend to be doing one or more of the following:
- Weāre proving that weāre right. The reasoningāmostly unconsciousātends to go like this: If ten words communicates my opinion, then a hundred words surely must communicate it betterāand proves in addition that I must be right. Who could refute such a mountain of words?
- Weāre convincing other people to believe us. This is only slightly different from #1, but if we can prove weāre right to the point that someone else is persuaded to change their opinion, then we must be even more right. What a bonus.
- Weāre trying to force people to comply with our wishes. In making a request, more words serve to prove that our ārequestā must be right, bolster the urgency of our request, and create an almost tangible pressure on people to complyāif only to get us to shut up.
- Weāre trying to restrain people from resisting us. We use words almost like ropes, preventing our āopponentā from refusing our reasoning or our request.
- We feel powerful and self-righteous. While weāre droning on, we command the position of Speaker and assign everyone else to listen to our brilliant reasoning.
- Weāre indicatingāhowever unconsciouslyāthat the person weāre talking to is too stupid to understand simpler reasoning or too uncaring to agree to a simple request.
Why does all this matter? Because it turns out that people generally donāt like it when we overwhelm them, sell them, force them to comply, restrain them, and call them stupid. Once we know all these effects of too many words, we can begin to make wiser choices about how we speak, instead of reflexively doing what weāve learned to do from a lifetime of being ignored and in pain.
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