Martin called me and said, āAshley [his wife] is mad at me, and it doesnāt make any sense.ā
āWhat happened?ā I asked.
āShe made dinner for us last night, and the squash was way overcooked. It was more like a mush than a vegetable.ā
āIām guessing that you said something to her about it.ā
āOf course. If I didnāt, then how would she know, so she didnāt do it again?ā
āDoes she normally overcook food?ā I knew the answer to this, having eaten her food in the past.
There was a long pause before he said, āNo, but she did this time.ā
āSo nine times out of ten, sheās a pretty good cook, but you thought it was important to point out the one time she made a mistake, and you did that so sheād know the proper way to cook squash, right?ā
Again the pause. āYes.ā
āIf a baseball player safely hit the ball nine times out of tenāor, if you prefer another sport, a soccer player scored nine times out of ten possessions, would you feel the need to point out the one time he failed to succeed? Or would you leave that player alone and recognize that he would be recognized as without peer and likely to be enshrined in every Hall of Fame that existed for his sport?ā
āIād probably leave him alone.ā
āYes, you would. So, the consistency of Ashleyās cooking would be absolute proof that she knows how to cook, wouldnāt it? Any individual sub-par performance would indicate only that she might have become busy with something else during food preparation, or perhaps even have taken a call from you. Am I right? The answer is either Yes or No, without defense on your part.ā
āYes, sheās a good cook.ā
āSo what you MEANT to say to her was, āAshley, my dear, thanks for dinner. Iām grateful that you do this for me, and that you do it so well.ā Right?ā
āYes.ā
āSo call her up right now and tell her what you meant to say last night, and apologize for being a moron as you said what you did say.ā
The next time Martin saw Ashley, he said, āRemember my comment about the squash last night?ā
Of course she did, but she didnāt rub it in. āYes.ā
āI was an idiot,ā he said. āWhat I MEANT to say was, āYou are so sweet to prepare meals for me, and you do it all the time and almost never with any expression of gratitude on my part. I really appreciate what you do for me, and that you do it as an expression of your love for me.āā
Ashley wept. She was accustomed to Martinās criticism and to the absence of gratitude for all she offered freely.
Mistakes are so easy to see. Too easy. We can look at a freshly, meticulously painted wall and find the ONE spot that was missed or unevenly covered with paint. Mistakes stick out, and they give us an almost irresistible sense of power as we point them out. But RARELY is such identification necessary, because:
- The mistakes are so insignificant that almost nobody could possibly care less.
- The person making the mistake knows what theyāre doingātheyāre not stupidāso the error was simply a matter of inattention, or poor materials, or whatever. They donāt NEED our pointing out anything to them.
- Nobody is happier as a result of our arrogance, and happiness is far more important than the identification of nearly any mistake imaginable.
What DOES lead to connection and happinessāwith remarkable consistencyāis our expressions of gratitude for the efforts of other people on our behalf.
Do this as an experiment. Everywhere you go, talk about how you appreciate the efforts of those who make your life easier and more pleasant. Trust me, they know when they make mistake, and your gratitude will yield far better results than what youāre doing now.
Instead of criticizing, think about what you meant to say . . . and say THAT. Youāll be glad you did.